Managing and Leading for a Happy Team

From Dr. Britt Reagin:

When I started practicing orthodontics in 2006 I had exactly zero hours in education on how to manage people. My mentors were Michael Scott from the office and Mr. Burns from the Simpsons. Being extroverted I had spent my life around people and I had a good idea of how to get along with others, but I had no real background on managing or leading others.

That lead to a rough start and plenty of mistakes.

One mistake in particular was how I attempted progress reviews. Not having any prior experience in reviewing staff, I simply listened to the masses on Google of how to do a proper performance review. After reading several articles from “experts” it seemed the best method was to use “the sandwich technique”?

It goes like this: employee you are doing a good job at X, you need improvement on Y and you are doing a good job on Z.

Seems pretty simple.

Well, if you have ever given a review like this you know that all the team member recalls is the Y….what they are not doing well. I remember the feeling I had after serving up what I thought were “subway approved sandwiches” to our employees. Only to find out over time that this type of review breeds negativity, distrust, and a lack of fulfillment in one’s work.

All they heard was that I did not value them as an employee.

As I was doling out these “amazing sub sandwiches” I was also being sure to correct folks when they made a mistake. We were going to run a tight and perfect ship and the only way to do that is to make sure people know when they mess up….right? Isn’t that what managers are supposed to do? Go around looking for mess ups and then correct them. Over time I felt like all I could see was what was not going right and all our team was feeling was “oh God, I hope I don’t mess up today.” Let me tell you, this is no way to lead, manage, or encourage others.

Something had to change and that something was ME. I needed a paradigm shift in managing and leading people. I had to learn and learn fast.

This time I took care to research and read books on business, management, and leadership. I cannot count how many books I inhaled during this time and in a matter of months. Some of my favorites were: The E Myth (Gerber), Five Levels of Leadership (Maxwell), and Extreme Ownership (Willink).

In addition to reading, I sought out advice from other leaders that I valued as mentors and friends. Several but not all of these folks were: Mike H., Gary B., Brian A., and Josh R. They all had a major influence on me and the way I lead my team now.

Mike taught me that when I help others achieve their goals, my goals will take care of themselves.

Our performance reviews instantly changed, I now ask 4 basic things:

  1. How do you think you are performing in key areas of the business?
  2. What are your goals in the work place and how can I help you achieve them?
  3. What are your goals personally, and if you give me permission how can I help you achieve them?
  4. How can I improve as a leader?

Gary taught me to always put my best foot forward and let God take care of the rest. Brian taught me what it means to be a caring teammate, and that we are in this together…even when we have bad days…we can still have each other’s back. I needed to be more caring and compassionate. Josh taught me to look for the positive in our staff and what they are doing right and praise them when I see it.

This will breed a culture of trust and positivity.

Slowly and baby step after baby step it has started to change for me. I cannot thank the authors and mentors enough for their advice and example along the way. I am not managing perfectly by any stretch, but I am better than I used to be☺

I will list a few additional tips below:

  • You do not have a staff, you have a team, and you are part of that team.
  • Start your day with a team huddle and if possible (depending on the size of the team) everyone can have a part.
    • In our huddle we start with a positive quote, talk about the day ahead, recite our customer service Core 4 (got this from Chic-fil-A), read an online review and say a “tip” from our tip jar. Our tips are interoffice pats on the back, that build each other up. In the huddle each person, except me, has a role.
  • Read a team book at least once per year. Start with the Energy Bus if you have not yet done one. Let someone else lead the discussion.
  • Do performance reviews where the team member evaluates themselves, sets goals and evaluates you as a leader. Then help them reach their professional goals and if they give you permission you can also help them reach personal goals.
  • Acknowledge their hard work and efforts and never take the credit yourself.
  • Praise in public and criticize in private. And when you have to talk to someone about “a thing”, you need to be specific and set clear expectations and tell them why it is important.
    • Example, Susie I really need you be sure and call the patient by name 2-3 times during the visit. The most important word to another person is their name, and when you use their name it makes them feel good. Most people do not know what we did or how well we did it, but they know how we made them feel. If you make them feel good they will tell other people about our office. When they do that it helps all of us keep our jobs and be able to do fun things as a team.

Our team is not perfect, but we are trying to continually improve a little bit at a time.

Good luck on your management and leadership journey and feel free to reach out if you have any questions for me. If you would like a copy of our performance review (which is a collaboration of others before me) please email manager@drorthodontics.com and we will be happy to share.

Let us know how we can help!

Dr. Britt Reagin

Join Our Team!

Are you our next Orthodontic Assistant?

Our progressive and highly respected orthodontic team in Summerville is looking for a full time Orthodontic Assistant.  We offer paid time off, paid holidays and bonuses. To the right person we offer a fun and challenging career. Orthodontic experience is preferred.

Most of all, we are looking for someone with excellent people skills and an enthusiasm to grow, change and learn with us.

Please submit a cover letter as to why you would be a good candidate and also your resume to summervillebraces@gmail.com with Asst. as the subject.

Reagin Orthodontics

401 W. 4th North St.

Summerville, SC 29483

(P): 843.871.4411

(F): 843.875.4508

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WE’RE IN THE FINAL ROUND! THANK YOU!!!

Thank you for your continued support! Reagin Orthodontics is proud to announce that we are defending our 2016 title as the Orthodontist selected by the Post & Courier’s Charleston Choice Awards!  It’s because of your support we made it to the final round! Please help us defend our title and vote for Reagin Orthodontics today by clicking here (or on the image below)!! 

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Local celebrities pair with professional dancers to raise money for The ARK

Greer Dancing

Educators, a police officer and medical professionals are just some of the people who will trade in their day jobs for dancing shoes at the sixth annual Dancing with The ARK’s Stars on March 12 at Pinewood Preparatory School.
The premier fundraiser for The ARK, this event features a dynamic cast of local celebrities paired with professional dancers.

Proceeds benefit the many programs of The ARK as it provides essential services for families dealing with Alzheimer’s disease or other dementia.

Serving five counties, The ARK offers respite care, support groups, caregiver consultation, education, resource referrals, community learning programs and rural services development.

The 2016 celebrity dancers are:

• Jimmy Bateman, Summerville Police Department

• Gary Brewer, Banks Construction

• Nancy Deitch, Rollings Middle School of the Arts

• Mary Early, Early Family Foundation

• Wakesha Evans, Hope Clinic

• Matthew Orosz, Hearing Care of Summerville

• Greer Reagin, Reagin Orthodontics

• Pren Woods, Alston Middle School

Each dancer is paired with a professional dance partner from Elite Dance International Studio in Mount Pleasant. Couples will perform at the event for a chance to win one of two titles: the Judge’s Award or the People’s Choice Award voted on by the audience.

Similar to the hit TV show “Dancing with the Stars,” four couples will dance in each round, with the two couples receiving the most judges’ votes competing in a “dance off” to win the Mirror Ball trophy.

The couple receiving the most votes by dollars wins the People’s Choice trophy. Votes are $10 each, and can be cast in advance at TheARKofSC.org or at the event.

This year’s judges are Rodney Profit, 2015 winner of the Judge’s Award; Kenny Walker, 2015 People’s Choice Award winner; and professional performers Brad and Jennifer Moranz of Moranz Entertainment.

This year’s Mirror Ball Sponsor is Dorchester County Probate Judge Mary Blunt. Serving as the master of ceremonies is Steve Mandell, head of school at Pinewood Preparatory School.

Dancing with The ARK’s Stars is at 7 p.m. Saturday, March 12 at in the Eidson Gym at Pinewood Preparatory School, 1114 Orangeburg Road. Tickets are $50 in advance and $60 at the door.

Purchase tickets online at TheARKofSC.org or call 843-832-2357 for information.

Reagin Orthodontics sponsors toothbrush giveaway

Toothbrushes

Dr. Britt Reagin has an offer to which you can’t, or at least shouldn’t, say no. As part of a buildup to “National Gum Care Month” in September, the Summerville orthodontist wants to give you a free Oral-B toothbrush. No strings attached, no pledges to brush and floss at least twice per day, just an opportunity for Dr. Reagin to “put his toothbrushes where his mouth is.”

In considering how to promote “National Gum Care Month” in September, four glaring statements came to mind and suddenly the “toothbrush exchange” struck him as a worthwhile investment.

• The ADA recommends that people brush at least twice daily and change toothbrushes every three to four months.

• Studies show that only 1 in 6 people change their toothbrushes as frequently as once per year.

• Research shows that crowded teeth contribute to gum disease. Gum disease nearly doubles the risk of heart disease.

• Proper oral hygiene habits, once established, become permanent. Get your kids started now!

Aug. 10-13, between the hours of 9 a.m. and 5:30 p.m., simply visit Reagin Orthodontics at 401 W. 4th North Street to pick up a new Oral-B toothbrush. If you need more than one, such as for your spouse and/or children, bring the old toothbrushes and Dr. Reagin will swap them, too.

“It may get expensive if this campaign gets traction and all of Summerville shows up,” said Dr. Reagin, “but that’s an investment I’d be very proud to make for the community.”

As part of the “toothbrush exchange campaign” Dr. Reagin is also going to award two Oral-B Pro 5000 electric toothbrushes, valued at $179 each. To enter to win one of these two toothbrushes, simply visit the practice’s page on Facebook at www.Facebook.com/ReaginOrthodontics, like the “toothbrush exchange” post, and share it with your friends and family. The winners will be selected from all people that have liked and shared the post in a random drawing on Aug. 14, and announced on the Facebook page that same day.

Every toothbrush that Dr. Reagin gives away represents, for him, the positive impact that one person can make to the cause of community health.

Show your style with Braces Colors at Reagin Orthodontics

An Array of colors to choose from at Reagin Orthodontics

COLORFUL BRACES MAKE MORE THAN FASHION STATEMENT

At Reagin orthodontics patients can choose from a splashy array of colors to make fashion statements with their braces. Some patients will coordinate pastels with a wardrobe, or choose signature hues for celebrating holidays while others like to support a cause or express school spirit.

Whatever your motive, the fun braces colors serve a serious purpose. “When patients are involved in their treatment, they may take better care of their braces. That helps the patient and the doctor to reach treatment goals and produces a healthy, beautiful smile on time” emphasizes Dr. Reagin

While many patients enjoy picking their colors other patients prefer to be less obvious about their orthodontic treatment. We have a variety of options including tooth-colored brackets; self-ligating brackets, which do not require ties to join the wire to the bracket; or invisalign. Dr Reagin is the only premier invisalign provider in Summerville, and that means at Reagin Orthodontics you are getting the BEST! Call today for your complimentary consulation. You Deserve the Best!

Orthodontic Checkup–WHY age 7??

PMZ_5418 Orthodontic checkup-Why age 7?

Many parents assume they must wait until their child has all of his or her permanent teeth in the mouth to have their first orthodontic check-up. The American Association of Orthodontists (AAO) recommends that every child get a check-up with an orthodontist no later than age 7. “I would like to emphasize how important it is that parents understand the value of an orthodontic check- up,” says Dr. Reagin. “By age 7, enough permanent teeth have erupted for an orthodontist to evaluate relationships between the teeth, face, and bite”.

At your 1st appointment, the initial orthodontic exam, Dr. Reagin may find that your child’s bite is fine; however Dr. Reagin may identify a developing problem and recommend monitoring the child’s growth and development at a consistent interval. In other cases Dr. Reagin may find a problem that would benefit from early treatment. Evidence shows that approximately 25% of children seen at an initial orthodontic exam can benefit from early orthodontic intervention.

Early treatment benefits include:

  • Guide jaw growth
  • Lower the risk of trauma to protruding front teeth
  • Correct harmful oral habits
  • Create space for erupting teeth
  • Improve appearance and self esteem
  • Guide permanent teeth into a more favorable position

When indicated, early treatment may often prevent more serious problems from developing and make treatment at a later stage shorter and less complicated. In some cases Dr. Reagin will be able to achieve results that may not be possible once the face and jaw have finished growing.

“A visit to the orthodontist can ease a parent’s mind, too,” notes Dr. Reagin. Through an early orthodontic evaluation, you’ll be giving your child the very best opportunity for a healthy, beautiful smile.

Keep in mind that if your child is older than 7, it’s certainly not too late for a check-up at Reagin Orthodontics. Dr. Reagin’s goal is to provide each patient with the appropriate treatment at the most appropriate time.

To schedule a complimentary consult with Dr. Reagin call our office at 843-871-4411. Note that a dental referral is not necessary.

Give the Gift of a New Smile

valentines day

Are you trying to figure out a perfect Valentine’s Day Gift for your sweetheart? The best gifts are the ones someone would never purchase for themselves, but you know they would love. You’ve probably done a spa day or a golf trip before for that very reason. So what could you possibly dream up that would surprise them? How about giving them the gift of a beautiful smile?

Has your Valentine always wanted to change their smile? Maybe they didn’t have braces when they were younger or maybe they did, but there are some things that still bother them about their teeth. Valentine’s Day is a great time to give the gift of a new smile because it shows you were listening to what matters to your special someone and you are truly giving from the heart.

You can even give yourself the gift of a new smile for Valentine’s Day! People buy themselves boxes of chocolates and flowers, why not do something for yourself that you keep putting off?

Reagin Orthodontics offers a free consultation to every new patient, so what are you waiting for? Sometimes the phone call is the hardest! Take the leap for yourself or someone else and schedule an appointment. At the consultation Dr. Reagin will take x-rays, do an exam and discuss what each person is looking for in their new smile. He will talk to the patient about their options and in some cases treatment can even start that day! So go on call us today, we promise you won’t regret doing something this wonderful for your Valentine or yourself!

Herbst Appliance & Airways

What do you need to know about the Herbst appliance?

Using a cephalometric x-ray (the one that takes images from the side of the head (see fig 1), an orthodontist can properly diagnose whether the orthodontic issue is skeletal or dental in nature. If the issue is skeletal, the only way to properly address and correct such is by way of a growth modification appliance such as the Herbst. This growth modification should be performed at an “ideal” time to be effective. If done too early, it will not last. If done too late, it will not be effective and jaw surgery will be required to correct the problem.
Therefore, if an orthodontist has diagnosed your child’s orthodontic issue as being skeletal in nature, treatment with rubber bands will not provide a solution.

Benefits of the Herbst?

Upper airway narrowing is connected to several breathing problems which include obstructive sleep apnea. Upper airway narrowing most commonly occurs in the space directly behind the tongue called the oropharynx. A small or narrow oropharynx is often linked to a retrusive (posterior) lower jaw position. It is worth noting that approximately 25% of the children that visit an orthodontist have a lower jaw that is positioned too far posteriorly which puts them at risk for either having or developing airway problems later in life.
In the simplest of terms, the Herbst appliance positions the lower jaw into a more forward position. In clinical research, Iwasaki verified that orthodontic treatment with a Herbst appliance can significantly enlarge the oropharynx, thereby opening the upper airway and minimizing the risk of developing airway issues later in life (see figure 2). Further research by Shutz showed that the Herbst appliance, used in conjunction with expansion of the upper jaw, will increase the volume of the pharyngeal airway and relieve the symptoms of obstructive sleep apnea. Lastly, Pancherz showed thorough additional clinical research that the Herbst appliance is most effective when used near the pubertal growth spurt. It is for the reason that the American Association of Orthodontists recommends that all children have a screening, performed by an orthodontist, at age 7.

Therefore, as one can glean, proper diagnose and efficient timing of treatment is essential to effectively treat a child with orthodontic issues of a skeletal nature using growth modification. The answer of “what should we do” in such a case that one orthodontist has recommended a Herbst while a second recommends rubber bands comes squarely down to the doctors’ diagnosis. If, in fact, the problem is skeletal, rubber bands are not a viable solution.

Dr. K Britt Reagin has been educated in orthodontic and dento-facial orthopedics and can monitor your child using radiographs to determine if and when your child will benefit the most from growth modification such as the Herbst.

herbst1
Figure 1. An example of a cephalometric x ray used by orthodontist to determine if your orthodontic problem is dental or skeletal in nature. This radiograph can also be used to determine if you child is near the pubertal growth spurt.

herbst2
Figure 2. Courtesy of Iwasaki. A. Shows a child with an obstructed airway prior to growth modification. B. Shows the same patient after the Herbst appliance. Notice then enlargement of the red cavity which is the airway.

Happy New Year

What are your New Year’s resolutions? Is there a healthy habit you want to add to your life? Is there a bad habit you want to break? Maybe you’ve always wanted your best possible smile? It is never too late to do something for you! Call Reagin Orthodontics to make an appointment for your free consultation. Let Dr. Reagin help make this your best year yet!

New Year's Resolution